◼ RETURNS — New, unused and undamaged items may be returned within 30 days of delivery (excluding custom orders). Products should be returned in their original packaging, if possible. You are responsible for paying the return shipping charges. We recommend insuring your package for its full value. We cannot accept shipments sent COD or collect. Please call 877-896-8442 (toll-free within the US) or 608-848-8781 for a Return Authorization and the appropriate address before shipping it back.
The value of the returned product(s) will be refunded after receipt and inspection of the returned item(s), minus a 15% re-stocking fee. Original shipping charges will not be refunded on returned products.
CRS reserves the right to authorize or deny product returns beyond 30 days. If the product is returned after 30 days, any corresponding refund will be issued as a credit toward a future purchase. Custom products are not returnable.
Refused shipments are subject to a 20% re-stocking fee, and original shipping and handling will not be refunded on refusals.
If the refusal or return is due to an error by CRS please call 877-896-8442 (toll-free within the US) or 608-848-8781 within 48 hours of delivery for a full refund. If it is our error, we will handle the return shipping.